PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER.
If you make a wholesale purchase you are agreeing to comply with and be bound by the following terms and conditions (the Agreement), as well as the terms and conditions of our Privacy Policy, Website Terms and Conditions and Website Disclaimer, which together, govern our relationship with you.
By applying for a wholesale account and/or placing an order for Marie Hayes as a wholesale customer, you accept and agree to be bound by the terms of this Agreement.
For the purposes of this Agreement, “us”, “our”, “we” and “Marie Hayes” refers to Marie Hayes and “Stockist”, “you” and “your” refers to the legal entity specified in your Wholesale Account Application Form.
- We will accept new wholesale applications from international online and retain stores.
- We do not offer a drop ship service.
- All orders must be paid for in full prior to shipping.
Placing Orders
Stockists shall submit orders for Goods via email to orders@mariehayes.net
Recommended Retail Price
It is recognised that Marie Hayes has certain knowledge in evaluating market conditions, and developing marketing policy, and may recommend the prices at which Goods may be resold by the Stockist. Any such recommended retail prices will in no way be binding upon the Stockist, and the Stockist will be free to determine its own selling price for the Goods. However, the Stockist may never sell the goods at a price less than the retail price advertised through Marie Hayes.
Shipping
- Shipping costs depend on your location and the weight of the packages.
- Every effort will be made to complete delivery within a reasonable time but no liability is assured for any loss or damage caused by any delay in delivery.
Payment
- When purchasing stock, payment must be upfront via Credit Card or Paypal.
- Once payment has been received we will distribute the stock to you. Please allow 1-5 working days once payment has been received for us to process your wholesale order.
- The customer will pay ALL collection and legal costs actually incurred by Marie Hayes including actual solicitors/clients costs that are related to the collection or recovery of any unpaid account.
- Please choose carefully as under no circumstances will cancellations be permitted.
- Once the invoice is paid, stock remains the property of the buyer. Terms are strictly no returns or exchange on items ordered due to “change of mind”. Any goods deemed faulty through manufacture will be replaced or credited should stock be unavailable.
- All stock remains the property of Marie Hayes until payment in full has been received.
If you require the stock immediately please email us at orders@mariehayes.net and we will endeavor to accommodate a quicker turn around.
Refund and Return Policy
- We do not provide refunds or exchange for change of mind, so please choose carefully.
- We do not provide refunds if you are unable to sell the product and no credits will be permitted.
- If the goods are faulty or not true to design then we will then apply a credit or refund for agreed products.
- If there is a manufactures defect with any item, please email orders@mariehayes.net
- We don’t accept return of faulty items that have been worn or returned without their original packaging.
- The return of any stock/faulty goods shall not be accepted without the prior consent of Marie Hayes and must be reported/returned within 7 days of receipt.
Photo’s of Products
- Marie Hayes can provide photos on request to promote the Marie Hayes brand for use on approved stockists websites and/or any social media. Please note that these images remain the sole property of Marie Hayes and we have final say on the usage of images.
- You may use any of the images from our website.
- At Marie Hayes we encourage stockists to use not only our images at any time but also their own creative images of Marie Hayes in any market campaigns. Our aim is to promote you as much as we can on social media and if we love your images we are happy to promote and tag.
- If you find any images you love from our latest collection that you love and would like to use for your website banners or marketing let us know and we will send them to you,
Misconduct
We have the right to refuse a stockist or cancel a stockist order if a stockist is misleading in any way or form. We may do this at any time if our brand is being represented in the wrong way.
Stockists that mislead our brand reps in anyway, whether to tag them in scarves they have been given from Marie Hayes or get brand reps to purchase on their discount codes one off products is not allowed, and will not continue to stock Marie Hayes.
Fraud
Fraudulent activities are highly monitored on our site and if fraud is detected Marie Hayes shall resort all remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.
Changes
We may modify and update the terms of this Agreement at any time, without notice. You need to ensure you review the terms of this Agreement from time to time.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
You can also contact us through the contact form available on our Site.
Effective Date: 11th day of September, 2024